Sonas Coaching Terms of Service

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Last updated: Oct 19, 2026

These terms apply to every service offered by Sonas Coaching, operated by Aengus Linehan (“Sonas”, “we”, “us”). Part A sets out terms that apply to all services. Each service then has its own schedule with the terms that are specific to it. If a schedule conflicts with Part A, the schedule applies to that service.

Schedule 1: One-to-one coaching

Schedule 2: Sonas Leadership Certificate

Schedule 3: Team and organizational services

Schedule 4: Assessments purchased on their own

By paying for, registering for or booking a service, you confirm that you have read and agree to Part A, the schedule for that service, and our Privacy Policy. If your employer or another organization is paying, the person enrolling confirms they are authorized to accept these terms on its behalf. New services we add later are covered by Part A, and we will give you any extra terms before you pay.

• Fees are the ones stated in the schedule, in our written proposal, or at checkout when you enroll. They are in US dollars.
• Individuals pay in advance, unless the schedule says otherwise, by card through Stripe or by another method we agree with you. A booking or seat is confirmed when we receive payment.
• Organizations are invoiced, and invoices are due within 30 days unless the proposal says otherwise. We can hold a seat or booking while we wait for a purchase order, for up to 10 business days.
• We may change our prices for future bookings, but not for something you have already paid for.

Each schedule sets its own cancellation and refund rules. In every case:

• To cancel, reschedule or request a refund, email admin@mysonascoach.com. The date we receive your email is the date of notification.
• Refunds go to the original payment method within 10 business days.
• If we have to cancel or reschedule a service, we will tell you as soon as we can and either refund what you paid for what was not delivered or agree a new date with you.

What you share with us in coaching, assessments and group sessions is confidential. We do not share it with your employer, other participants or anyone else without your permission. The exceptions are where the law requires disclosure, or where we reasonably believe someone is at serious risk of harm, or as set out in Schedule 3. Where you take part in a group, you agree to keep what other participants say confidential, and to share stories, not names. Our Privacy Policy explains how we handle your personal information.

We tell you in advance if a session will be recorded. Recordings are available only to the participants of that session, and you agree not to copy, share or publish them. Slides, worksheets, recordings and assessment reports are for your own use. You may not copy, resell or share them without our written permission. Sonas keeps ownership of its materials. You own your own work, such as a capstone project, and you give us permission to use anonymized feedback. We use a testimonial or your name only with your separate consent.

Our services are coaching, development and learning. They are not therapy, counseling, or legal, HR, medical, financial or mental health advice, and they do not replace it. You stay responsible for your own decisions and actions. Results depend on your own effort and circumstances, and we do not guarantee any particular outcome, such as a promotion or a job.

Assessments are for development and learning. They are not designed for, and must not be used for, hiring, firing, promotion, pay or other employment decisions, unless we have agreed otherwise in writing.

To the extent the law allows, Sonas is not liable for indirect or consequential losses, and our total liability to you for any service is limited to the fees you paid for that service. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of the State of California, USA. If any part is found unenforceable, the rest stays in effect. We may update these terms; the version in force when you book or enroll applies to that service. Questions: admin@mysonascoach.com.

Sonas offers two structured coaching programs. If neither fits, we can design a custom program, set out in a written agreement.

3-Month Engagement

• Intake call
• Purpose & Outcomes call
• 6 twice-monthly one-hour coaching sessions
• documented coaching plan

6-Month Partnership

• Intake call
• Purpose & Outcomes call
• 12 twice monthly one-hour coaching sessions
• documented coaching plan
• email support between sessions
• mid-point reassessment and reset call

The service. You retain Sonas Coaching, through Aengus Linehan or another Sonas coach, to provide the program you choose, for the number of sessions and the period shown above or in your written agreement. Sessions are typically one hour, by video (or in person if we agree), roughly every two weeks.

Coaching plan and notes. We keep a documented coaching plan and session notes in a shared folder that you can access. They are for your coaching only and are confidential under Part A3.

Email support. Between sessions you may email your coach for short, practical support, and we aim to reply within two business days. Email support is for coaching, is not available for emergencies, and does not replace professional mental health or crisis support.

Mid-point reset (6-Month Partnership). At month three we hold a reassessment and reset call to review your progress and update the plan. It is included in the program fee and is not counted as one of the 12 sessions for refunds.

Fee and payment. The fee is the amount stated for your program, which you understand and agree is the amount required for the coach to undertake the program. It is not charged session by session. The fee is due in full before the intake call for the 3-month engagement. For the 6-month partnership, if needed payment can be split 50% prior to the intake call and 50% after 6 coaching sessions. We may withhold services if payment is not received by the due date.

Program start. The program starts on the date of your intake call, or the first coaching call if no intake is part of the program.

Cancellation, rescheduling and refunds.

Before the program starts. If you cancel at least 14 days before your intake call, we will refund everything you have paid, minus an administration fee of $300. If you cancel less than 14 days before your intake call, we will refund [50%] of what you have paid, minus the $300 fee.

After the program starts. If you cancel or stop the program after the program commences, we will refund the lesser of: (a) 50% of the fee for the sessions not yet held; and (b) the amount you have paid, minus the fee for the sessions already held. The fee for each session is the program fee divided by the number of sessions. The mid-point reset call in the 6-Month Partnership is not counted as a session and is not charged separately.

Installments. If you are paying by installment, any installment that is not yet due when you cancel is cancelled, and you owe nothing further. Refunds are calculated on the amount you have actually paid, as above.

Not refundable. Sessions already held, and sessions missed without the notice required below, are not refundable. A refund is only made once we receive your cancellation in writing at admin@mysonascoach.com, and is paid within 10 business days to the original payment method.

Single sessions. If you book one session at a time: you may not cancel but you may reschedule at no charge with at least 48 hours’ notice. A request to reschedule must be received in writing at admin@mysonascoach.com.

Scheduling. Sessions are scheduled roughly every two weeks. Please give at least 48 hours’ notice to reschedule a session. A session cancelled with less notice, or missed without notice, counts as a session held. We will make reasonable efforts to find another time if we have to cancel.

Time limit. Sessions must be used within 12 months of the start date. Unused sessions then lapse without refund.

If we cannot continue. If the coach cannot continue the program, we will offer you another Sonas coach or refund the fee for sessions not delivered.

Confidentiality. What you discuss is confidential under Part A3. If an organization is paying, we share only that sessions took place, unless you agree to more.

Your commitment. You agree to attend, to do the practices you agree between sessions, and to tell us if something is not working.

Custom programs. If we design a different program for you, its length, sessions and fee are set out in a written agreement, and these terms apply to it.

A cohort-based program offered by Sonas, with a kick-off, eight weekly modules, four one-to-one coaching sessions, an EQ self-assessment with 360 feedback, a capstone project and a certification call.

Founding cohort is priced at $2,500 and limited to the first 6 seats paid. Founding participants give feedback and a short testimonial. This price is available only for the first cohort, in January 2027.

Early-bird is priced at $3,500 and must be paid in full on or before December 7, 2026.

Standard is priced at $4,000. Full price, paid in one payment.

• A cohort runs with a minimum of 6 and a maximum of 12 participants. Founding seats are allocated in the order payment is received.
• The fee covers the kick-off, eight modules with recordings and knowledge checks, the Friday coffee chats, the EQ self-assessment and 360 report, four coaching sessions, the capstone review and the certificate. There are no extra charges for materials or assessments.

For the January 2027 cohort, the program start date is the kick-off call on January 5, 2027.

If you cancel:

• On or before December 7, 2026, you will receive a refund of the fee you paid, less a $100 processing fee.
• After December 7, 2026 but before the kick-off call begins, you will receive a refund of 50% of the fee you paid, less a $100 processing fee.
• After the kick-off call has begun, you will receive no refund.

To cancel, email admin@mysonascoach.com. The date we receive your email is the date of cancellation. Refunds are paid to your original payment method within 10 business days.

The $100 processing fee covers payment processing costs that we cannot recover when a payment is refunded. It does not apply if Sonas cancels or reschedules the cohort (see 2.3), or if you have not yet paid. If you have been invoiced but have not paid, and you cancel, you owe only the amount that would not have been refunded to you: nothing if you cancel on or before December 7, 2026, and 50% of the fee if you cancel after that date but before the kick-off call begins.

Passing your seat on. You may transfer your place to a colleague at any time before the kick-off call, with at least 7 days’ notice. There is no fee for a transfer. The new participant takes on these terms.

Leaving after the program starts. No refund is due, and an unpaid invoice remains payable.

Missed sessions. Module calls are recorded, so you can catch up. Missing a module or a coaching session is not a reason for a refund. Each of the 4 coaching sessions must be completed within 1 week of Module 2, 4, 6 and 8, unless agreed with your coach. It is expected the client will prioritize scheduling these sessions with the coach.

A cohort needs at least 6 participants to run. If we cancel or move it, you may take a full refund, with no processing fee, or move to the next cohort. We will tell you as soon as we know, and at least 14 days before the kick-off call where we can. We are not responsible for travel, time off work or other costs you may incur.

You receive the Sonas Leadership Certificate when you have passed all eight knowledge checks (one retake is allowed on each), submitted your capstone project, and completed your four coaching sessions. Sonas decides whether the requirements are met, and may withhold a certificate if they are not. The certificate confirms that you completed the program. It is not a university degree, a license, or a credential from any professional coaching body.

Participants agree to the ground rules: confidentiality, showing up and practicing, and challenging with respect. We may remove a participant whose conduct seriously disrupts the group, and there will be no refund in that case.

This covers team assessments, team-health work, workshops and similar services for a company or team.

• Written proposal. Each engagement is set out in a written proposal or statement of work covering scope, deliverables, dates, participants and fees. The proposal and these terms together are the agreement.
• Payment. By invoice, as set out in the proposal.
• Changes and cancellation. If the client cancels or postpones with less than 14 days’ notice, we may charge 50% of the fee for the affected work, plus any non-refundable costs. Changes to scope are agreed in writing.
• Client responsibilities. The client provides participant lists, tells participants about the work and its purpose in advance, and makes sure participation is voluntary where the proposal says so.
• Confidentiality of individual results. Individual assessment results belong to the individual. We report to the client only in the form agreed in writing with participants, usually combined results for groups of at least five people so that no individual is identifiable. The client agrees not to try to identify individuals.
• No employment decisions. The client agrees not to use our assessments or reports for hiring, firing, promotion, pay or other individual employment decisions.
• Materials. Reports and materials are for the client’s internal use. Sonas keeps ownership of its methods and materials.

This covers an assessment, such as the EQ self-assessment with 360 feedback, bought without coaching or a program.

• Delivery. You receive a link to complete the assessment. If it includes 360 feedback, you nominate raters, and we invite them and collect their responses anonymously. Your report is delivered by email within 5 business days after the rater responses are in.
• Debrief. A debrief with a Sonas coach is available for an additional fee.
• Refunds. Full refund before the assessment link is sent; no refund once it has been sent or started.
• Use of results. Results are for your development. See Part A6 about employment decisions, and Part A3 about confidentiality.

If we add a new service, or agree a custom arrangement with you, we will set out its specific terms in writing before you pay. Part A applies to it unless that agreement says otherwise.